Privacy policy
Effective Date: 16-03-2025
Last Updated: 16-03-2025
Welcome to Kouns. We are committed to protecting your privacy and ensuring that your personal data is handled securely and in compliance with Indian data protection laws, including the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website www.kouns.co.
1. Information We Collect
When you use our website, we may collect the following types of personal information:
A. Personal Information:
- Name
- Email Address
- Phone Number
- Billing and Shipping Address
- Payment Information (processed securely via third-party payment gateways)
- Account Credentials (if registered)
B. Non-Personal Information:
- IP Address
- Browser Type
- Device Information
- Website Usage Data (collected via cookies and analytics tools)
2. How We Use Your Information
We use your information for the following purposes:
- To process and fulfill orders
- To provide customer support and respond to queries
- To personalize your shopping experience
- To improve our website, products, and services
- To send transactional emails (order confirmations, invoices, etc.)
- To send promotional emails (with your consent)
- To comply with legal and regulatory obligations
3. Sharing of Information
We do not sell or rent your personal information to third parties. However, we may share your data with:
- Trusted Service Providers: e.g., payment processors, shipping partners, marketing agencies
- Legal Authorities: When required by law or legal proceedings
- Business Transfers: In case of mergers, acquisitions, or sale of assets
All third-party service providers handling your data comply with strict confidentiality and security measures.
4. Data Security & Protection
We implement appropriate security measures, including:
- Encrypted payment processing via secure payment gateways
- SSL encryption for secure data transmission
- Restricted access to personal data within our organization
- Compliance with ISO/IEC 27001:2013 security standards
However, while we take all necessary precautions, no online data transmission can be guaranteed to be 100% secure.
5. Your Rights & Choices
As per Indian data protection laws, you have the right to:
- Access & Update: Modify your personal information in your account settings
- Withdraw Consent: Opt out of marketing communications anytime
- Request Data Deletion: Ask us to delete your data, subject to legal obligations
- Restrict Processing: Limit how we use your data
To exercise these rights, contact us at help@kouns.co.
6. Cookies & Tracking Technologies
We use cookies to:
- Enhance your browsing experience
- Remember your preferences
- Analyze website traffic
- Provide targeted advertisements
You can manage cookie settings in your browser.
7. Retention of Data
We retain personal data as long as necessary to fulfill business and legal obligations. Once data is no longer required, it is securely deleted or anonymized.
8. Children’s Privacy
Our website is not intended for children under 18 years of age. We do not knowingly collect personal data from minors. If you believe a child has provided us with personal information, contact us for deletion.
9. Governing Law & Jurisdiction
This Privacy Policy is governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Noida, Uttar Pradesh (201301).
10. Updates to This Privacy Policy
We may update this policy periodically. Any changes will be posted on this page with the Last Updated date.
11. Contact Us
For any privacy-related concerns, please contact us at:
- Email: help@kouns.co
- Phone: +91-8533997096
- Address: B-105, Third Floor, Sector 6, Noida, Uttar Pradesh (201301)
This policy ensures compliance with Indian data protection regulations and builds customer trust and transparency.