FAQs

1. What products does Kouns offer?
Kouns specializes in premium men’s fashion, offering a curated range of finely tailored shirts designed to empower your everyday lifestyle.

2. How do I know my shirt size?
You can refer to our Size Guide available on each product page. We recommend measuring a shirt that fits you well and comparing it with our chart for the best fit.

3. Can I return or exchange my order?
Yes. We offer 7-day easy returns or exchanges if the product is unused, unwashed, and in its original packaging. Visit our Returns & Exchanges page for more information.

4. How long does delivery take?
Orders are typically delivered within 3–7 business days, depending on your location. Tracking details are sent via SMS and email once your order is shipped.

5. Do you offer Cash on Delivery (COD)?
Currently, we do not offer Cash on Delivery. At Kouns, we believe in providing a smooth and secure shopping experience with 100% prepaid orders.

We accept the following payment options:
• UPI (Google Pay, PhonePe, etc.)
• Debit/Credit Cards
• Net Banking
• Wallets like Paytm, Amazon Pay, etc.

All payments are processed through encrypted gateways to ensure your data remains secure and confidential. Our support team is always available if you face any issues.

6. Is my payment information secure?
Absolutely. We use 100% secure payment gateways with end-to-end encryption to protect your data and privacy.

7. Can I cancel my order after placing it?
Yes, you can cancel your order within 12 hours of placing it or before it has been shipped.
To cancel, contact us via:
WhatsApp: +91-8533997096
Email: help@kouns.co

8. Where are Kouns shirts made?
All our garments are proudly made in India, combining skilled craftsmanship with modern design to deliver timeless quality.

9. Do you ship internationally?
Currently, we ship only within India. International shipping will be available soon — stay connected for updates.

10. How can I contact Kouns for support?
You can reach us through:
• WhatsApp: +91-8533997096
• Email: help@kouns.co
• Or via our Contact Us page.